Effective Date: 1st October 2024
At Remedy Vastu, we strive to ensure that your products are delivered to you in a timely and secure manner. Please review the following details regarding our shipping policies.
1. Processing Time
- All orders are processed within 3-5 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates and Delivery Times
Shipping charges will be calculated at checkout based on your location and the weight of the items purchased. Delivery times may vary depending on the destination and shipping method selected at checkout.
- Domestic Shipping: Delivery within 7-10 business days from the date of shipment.
- International Shipping: Delivery within 10-20 business days, subject to customs clearance and shipping carrier availability.
Please note that the delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.
3. Shipping Confirmation & Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
4. Customs, Duties, and Taxes
For international orders, customers are responsible for any customs and import duties or taxes that may apply. Remedy Vastu is not responsible for any additional charges incurred at customs.
5. Shipping Delays
We make every effort to ship your order on time, but delivery delays can occasionally occur. Remedy Vastu is not responsible for delays caused by the shipping carrier or any external factors beyond our control.
6. Undelivered or Lost Packages
If your order has not been delivered within the estimated time frame, please contact us at remedyvastu09@gmail.com or call us at +91 70759 52029, and we will assist you in locating your package.
7. Damaged Items
If your product arrives damaged, please contact us within 7 days of receiving your order at remedyvastu09@gmail.com with the following details:
- Photos of the damaged item
- Your order number
- Proof of purchase
We will review your request and arrange for a replacement if applicable.
Contact Information
For any further questions or concerns about your order, please contact us at:
- Email: remedyvastu09@gmail.com
- Phone: +91 70759 52029